What We're Looking For
Essential Experience
- Significant experience supporting and managing business-critical systems.
- Experience leading IT application or business systems support functions.
- Proven experience managing incidents, service requests and escalations within a complex environment.
- Strong track record of investigating problems, identifying root causes and driving solutions.
- Experience delivering system projects, upgrades, enhancements and change initiatives.
- Experience conducting impact assessments and supporting change management processes.
- Experience building productive relationships with stakeholders, suppliers and technical teams.
- Previous experience supervising, coaching or leading colleagues.
Knowledge & Skills
- Strong understanding of business systems, service management and operational support.
- Excellent stakeholder engagement and communication skills.
- Strong analytical and problem-solving capability.
- Knowledge of system governance, risk management and change control.
- Advanced Microsoft Excel skills.
- Understanding of front-line operational systems.
- Knowledge of care systems such as Nourish, Radar or similar platforms would be advantageous.
- Experience within health, social care or other regulated environments would be highly beneficial.
Qualifications
- Degree, professional qualification or equivalent experience within IT, Business Systems, Digital Services, Business Analysis or a related discipline.
Why Join Community Integrated Care?
Technology is a critical enabler of our mission. In this role you'll have the opportunity to influence strategic decisions, lead meaningful change and improve the systems that support thousands of colleagues and the people we support across the UK.
This is more than a systems role. It's an opportunity to use your expertise to make a genuine difference.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.