What we’re looking for:
Essential Experience & Knowledge
- Previous experience in a 1st or 2nd Line Support role within a multi-site environment.
- Strong knowledge of Microsoft Windows operating systems.
- Experience supporting Microsoft 365, Outlook, Teams and Office applications.
- Understanding of computer networking principles and troubleshooting.
- Experience using IT Service Management / Helpdesk systems.
- Knowledge of PC hardware installation, maintenance and configuration.
- Experience using remote support tools.
- Ability to diagnose and resolve technical issues efficiently and effectively.
Qualifications
- Degree in Computing, IT or a related discipline, or equivalent practical experience.
- Microsoft 365 Fundamentals Certification.
- ITIL Foundation qualification (or willingness to work towards).
Personal Attributes
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving abilities.
- Organised and able to manage multiple priorities.
- Customer-focused with a proactive approach.
- Collaborative team player who can also work independently.
- Willingness to learn and embrace new technologies.
Why Join Community Integrated Care?
We're one of the UK's largest and most successful social care charities, committed to delivering exceptional support for people with care and support needs.
By joining our team, you'll benefit from:
- A meaningful role where your work directly supports frontline services.
- Opportunities to develop your technical skills and career.
- Access to a wide range of learning and development opportunities.
- Flexible and supportive working arrangements.
- A values-led culture where people are encouraged to bring their best selves to work.
- Competitive salary and comprehensive benefits package.
- Make Technology Matter
If you're passionate about technology, enjoy solving complex problems and want your expertise to make a genuine difference to people's lives, we'd love to hear from you.
Apply today and help us deliver exceptional technology support that enables exceptional care.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.