This role is to provide support to the Business Systems Manager in establishing requirements for Operational and People Services Business Systems.  The role contributes to the design development, delivery, quality and on-going effectiveness of each of the business systems whilst providing a professional, efficient and effective support service to business-as-usual activity.

Day to Day (list not exhaustive see attached job description)

• Business Systems incidents, queries and requests:

• Monitor the Service Desk system & e-mail auto-notification accounts
• Manage in the Service Desk system, allocate to a resolver group for resolution, monitor, report & escalate as appropriate
• Where identified as the resolver, resolve incidents, action requests and answer queries

• Review automated system alerts and apply routine housekeeping tasks, scheduled system checks & controls to identify issues and resolve in line with agreed actions & processes

• Undertake system administration tasks such as:

• Setting up user ids for colleague starters and promotions
• Ceasing user ids for colleague leavers
• Managing user access & permissions for new and amended employment positions
• Setting substitutes
• Monitoring & clearing workflow
• Running system consistency checks & housekeeping routines
• Undertaking user access control reviews

• Support the Business Systems Manager in the successful delivery projects, system upgrades and enhancements by, for example:

• Providing project administrative support
• Undertaking systems administration tasks
• Providing on-line support to business users during roll-out and early system use

• Degree is desirable, preferably in a relevant subject such as IT or Business, or post-education qualification such as advanced apprenticeship
• Working in a business-focussed business-systems support service
• Proven experience of working with, and good understanding of, business systems (such as HR or Payroll)
• Proficiency in Microsoft Office applications (Excel, Outlook, Word)
• Experience of working with Agresso (Unit4 ERP or Unit4 Business World) web based financial software is essential.
• IT systems and system implementation experience is highly desirable
• Practical knowledge in Microsoft SQL

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