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People Passion Potential

Quality and Excellence Specialist

North West
Job Category:
Salary Details:
£30,000 - £33,000 (depending on experience) plus £3,000 car allowance. (Pro rata)
22 May 2024
Vacancy Type:
Permanent - Part Time
What makes Community Integrated Care a great place to work:

Community Integrated Care is currently seeking an experienced and confident Quality and Excellence Specialist to join the Quality team covering our North West region on a Part time, 18 hour contract. You could be based in Penrith, Carlisle, Barrow-in-Furness and surrounding areas. 

What is The Deal for you?

  • Flexibility! You can work 18 hours over 3-5 days! you need to be available to visit services around the Cumbria area and attend meetings at our Head office in Widnes when required. You may also need to attend other areas across the North West region such as Merseyside, Manchester and surrounding areas, if required. Otherwise you can work from home. 
  • Competitive Salary: £30,000 - £33,000 per annum (dependent upon experience) and a £3,000 car allowance, this will be pro rata to your contracted hours. 
  • Pension: contributory pension scheme
  • Benefits: life assurance, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
  • Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible 
  • Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
  • Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
Who you’ll be supporting & more about the role:

Day to Day

As Quality and Excellence Specialist, you will work alongside other members of the Quality Team, to support operational colleagues across various local authorities in your span of control.

You will play an essential role in driving upwards standards of care quality and helping to deliver on our strategic priority of developing a culture of continuous improvement linked to agreed standards, external research and sharing best practice.

  • Be a champion for exceptional care and support everywhere; including a person-centred ethos (personalised care planning, promoting choices and preferences, respecting human rights and embedding equal citizenship.) in every aspect of the role.
  • Be able to provide a critical review of the status of care and support delivery within a service through the provision of initial benchmarking of new services and validation of Management assessments for existing services.
  • Audit, action planning and review. Be able to provide a critical review of the status of care delivery within a service, provide guidance and assistance on remedial action planning and then revisit homes as appropriate to test whether plans have been implemented and quality improvements achieved.
  • Provide guidance on remedial action planning and, in partnership with the Managing Director and Regional Managers, drive change to ensure standards are understood and met.
  • Work in Partnership with the Regional Business unit to improve quality across all of Community Integrated Cares services with a clear focus on delivering personalised care and support.
  • Work in partnership with the Quality Strategic Lead on the development and delivery of Service Improvement to ensure that it reflects the needs of the business, and incorporates the standards laid down by CQC, CI, Commissioners, Funders; the people we support and their families/advocates.
  • Responsible for delivery of much of the quality audit programme, including undertaking regular quality audits, spot checks, mystery shopping, writing reports, producing recommendations, recording actions on quality monitoring system (Qpulse).
  • Be aware and have an understanding of the standards set by CQC or CI and Local Authority (LA) monitoring tools, and support the Service Leads to prepare for inspection and contract monitoring.
  • Provide monitoring and reporting data on regional quality standards to facilitate effective decision making. This will include analysing data, identifying and highlighting risks and concerns along with making recommendations for improvement. 
Your values:
Ideal Candidate
  • With experience of managing a care or support related service, you will be familiar with carrying out or being subject to regulated activity/inspections. A proven track record of person centred outcomes and delivering personalised support is also essential.
  • Due to the nature of the role, it is essential that you have a full UK driving licence and can work flexibly in accordance with needs of post; occasional evening and weekend and overnight stays away from home.
  • Professional Qualification in Health & Social Care
  • Recognised Qualification in Quality Assurance
  • Evidence of Continuing Professional Development
  • Experience of managing a care or support related service
  • Experience of carrying out or being subject to regulated activity/inspections
  • A proven track record of person centred outcomes and delivering personalised support
Skills and Abilities
  • Ability to develop credibility with internal and external stakeholders and build good working relationships
  • Can identify innovative practice and share learning effectively with colleagues
  • Flexible, adaptable, and willing to face up to changing circumstances and new opportunities
  • Highly self-motivated, proactive and motivated towards excellence and improvement
  • Ability to work on own initiative and to established deadlines
  • Ability to evaluate information, assess risks, identify concerns and make recommendations
  • Excellent written, oral, listening and communication skills
  • Willing to travel to different geographical areas as required

Interested and want to know a bit more?

To find out more about our charity check out:  https://www.youtube.com/watch?v=Z-zYkoj7x8s

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.