• Profile
People Passion Potential

Service Leader Level 3 - Gosforth, Newcastle upon Tyne

Location:
Newcastle Upon Tyne
Position:
Care and Support
Salary Details:
From £34102 to £35694 , depending on experience
Advertising End Date:
19 Dec 2025
Vacancy Type:
Permanent - Full Time
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What makes Community Integrated Care a great place to work:

Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional with experience of Complex Care services for a Service Leader based in Gosforth, Newcastle upon Tyne

Benefits & USP’s:

  • Salary of from £34102 - £35694 (Depending on experience)
  • Work doing the things you enjoy, meaning work never feels like work
  • Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
  • Managed by supportive senior leadersSave
  • 33 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis)
  • Pension Scheme
  • No uniform - we wear our casual clothes
  • Flexible Working Hours & Shift patterns
  • We will pay for your DBS / PVG
  • Shopping Discounts Scheme 
  • Ongoing continued professional development and progression opportunities
  • Recommend a Friend Bonus scheme
  • Financial Hardship Fund
  • Investment in your wellbeing

Community Integrated Care is one of the UK’s largest health and social care charities. We work hard to enriching the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do

Since the early days, we’ve grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of ‘Your Life, Your Choice’ and our strategy ‘Best Lives Bolder’.

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards!

We are also focused on our people. Our Support Workers are dedicated and passionate about going ‘the extra mile’ for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us. 

Who you’ll be supporting & more about the role:

We are 6 young adults in our 20’s and 30’s and share one thing; how different and unique we all are. We are all mobile and like to get out and about. Some of us may require different levels of support in our home or in the community. We have different challenges in our lives which include learning difficulties, communication, and autism.

We have a large staff team at Ridgewood who are all trained to support us and our needs.

What is important to us

Our homes – we are very proud of our own bungalows and have decorated them the way we like them with our own favourite things

Being busy - we all like different things these can include shopping, music, gaming, eating out, cinema, theatre, the park, going for walks, going on public transport, bowling, days in the country and many, many more.

Having Fun - we like to have fun at Ridgewood and have a laugh with our staff team. We love going out and having fun but we also love being as independent as possible in our bungalows. We also sometimes have parties and crafts in bungalow 1 (the office) and in the garden - this is where we can all get together and have parties and barbeques

Our Staff - we like warm, friendly, and kind staff we would not like anyone who is too loud or bossy but hopefully you like to laugh and sing It would be great if you’d like to work us especially if you are fun, like going out on adventures – we promise you no two days are the same!

Our Home - There are 7 Bungalows at Ridgewood Number 1 is an office for staff The other 6 are for us we have our own tenancies and are decorate our homes how we like We each have a large bathroom, kitchen, 2 bedrooms, plus a lounge and a private garden. Our neighbours are all amazing as our neighbours are each other, we have our own little street. We have private parking which you can use to park your car We have a shared car for outings

About You

Qualifications
  • Professional Qualification in Health and Social Care, i.e qualified Nurse, Social Worker, SVQ Leve4 (Scot)/ Care and Management Level 5 (Eng).
  • Evidence of Continuing professional Development
  • Medication Level 3 training and ability to undertake competency assessments for support Workers (desirable)
 Knowledge and Experience  
  • Experience of getting to know people individually and ensuring their needs are met in a way that is caring, kind and respectful.
  • Experience of working independently
  • Understanding of person -centred support
  • Experience of Working in Complex Care within a social or health care setting
  • Working with MDT Teams and participating in Complex Care case reviews for people supported
  • Working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times
  • Proven track record of working in a health and social care setting
  • Working to budgetary targets and improvement plans
  • Experience of leading teams and managing performance
  •  Experience of working to CQC/CI regulations and inspector processes

    NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.
In addition you will be comfortable using basic IT Systems that are required within the role - training can be offered to support this area 
 
 

Your values:

This is a great opportunity to make a genuine difference, where you will be responsible for leading an engaged and motivated team to change lives and deliver person-centred outcomes for every person we support. You will also take the lead by driving performance, setting the pace and direction within services, promoting a positive and passionate culture, and ensuring that services are appropriately and effectively resourced to change lives for the better.

Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People's values are important to use, so we look for people with:

  • Patience
  • Empathy, Compassion and Sensitivity to others
  • A strong work ethic
  • Reliability
  • Honesty
  • Determination
  • A problem Solver
  • Resilience

If you have read this advert and feel like it’s exactly the role and organisation you’re looking for, please click 'Apply' to take you through to our short application form.
If you are interested in learning more about the role before submitting your application, please feel free to contact Vicki Andrews our recruitment specialist, for a friendly informal chat on 07816 268813 or email [email protected]

A Place I belong

Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.  

By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice. 

We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.

We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [email protected]

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.