🌟 Join Us as a Quality & Excellence Specialist in our new Complex Care Division

Community Integrated Care is on the lookout for a passionate and experienced Quality & Excellence Specialist to become a key part of our Complex Care dynamic Quality Team covering our region 3 area (Yorkshire, Midlands and South of England) so candidate can be based anywhere within and around these regions.

🤝 Your Role

In this pivotal position, you’ll collaborate closely with fellow Quality Team members to support operational colleagues across a range of local authorities within your area of responsibility within our Complex Care Division.

🚀 Your Mission

You’ll be instrumental in raising the bar for care quality, helping us deliver on our strategic priority: building a culture of continuous improvement. This means working to agreed standards, embracing external research, and sharing best practices to ensure excellence in every service we provide.

What is The Deal for you?

• Flexibility! You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments. You need to be available to visit services and attend meetings at our regional office, but otherwise you can work from home. 
• Competitive Salary: £30,000 TO £33,000 per annum (dependent upon experience) and a £3,000 car allowance
• Pension: contributory pension scheme
• Benefits: life assurance, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible 
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life

Ideal Candidate

• Experience of managing a complex care or support related service, you will be familiar with carrying out or being subject to regulated activity/inspections. A proven track record of person centred outcomes and delivering personalised support is also essential.
• Due to the nature of the role, it is essential that you have a full UK driving licence and can work flexibly in accordance with needs of post; occasional evening and weekend and overnight stays away from home.

Qualifications

• Professional Qualification in Health & Social Care

Experience

• Experience of managing a complex care or support related service
• Experience of carrying out or being subject to regulated activity/inspections

Skills and Abilities

• Can identify innovative practice and share learning effectively with colleagues
• Flexible, adaptable, and willing to face up to changing circumstances and new opportunities
• Highly self-motivated, proactive and motivated towards excellence and improvement
• Ability to work on own initiative and to established deadlines
• Excellent written, oral, listening and communication skills
• Willing to travel to different geographical areas as required

Interested and want to know a bit more?

To find out more about our charity check out:  https://www.youtube.com/watch?v=Z-zYkoj7x8s

Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.