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People Passion Potential

Regional Support Coordinator

Location:
Durham
Salary Details:
£23,873.60
Advertising End Date:
29 Sep 2025
Vacancy Type:
Permanent - Full Time
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What makes Community Integrated Care a great place to work:

Community Integrated Care is currently seeking a Regional Support Co-ordinator based in Durham who will support our North East services services.
 
The purpose of the role is to coordinate systems, processes and administrative duties within the service providing support to managers in terms of purchasing and supply, collation of reports and coordination of training. You will also be the first contact for enquiry management, offering professional and efficient customer service to both internal and external customers.
 
To coordinate systems, processes and administrative duties for an assigned group of services within the region. To provide support to managers within assigned services in terms of purchasing and supply, collation of reports and coordination of training. To be the first of contact for enquiry management, offering professional and efficient customer service to both internal and external customers.

Who you’ll be supporting & more about the role:

Proficient in MS Office applications and with excellent IT skills, we are looking for a problem solver with a proactive, innovative and dedicated approach to completing work. Good communication and interpersonal skills are essential as well as an ability to take the lead on task completion activities, with minimal supervision and the ability to work as part of a team.
 
It is also important that you share our company values which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support.
 
You will also: 
  • To act as the initial point of contact for enquiry management including telephone and emails both incoming and outgoing
  • Development of internal process for enquiry management, referral capture and bookings
  • Ensuring professional and efficient customer service to visitors and staff utilising marketing and branding materials
  • Data input, recording, analysis and report creation, utilising internal systems and databases as required
  • Work towards continuous development/improvements of systems and databases
  • Coordinating incoming and outgoing correspondence as directed by the needs of the service
  • Work towards the development of coherent and consistent filing management and document control for services across Scotland
  • Proficient use of all Microsoft Office Applications (Word, Excel, PowerPoint and Visio) and the presentation of information
  • Portraying a positive and professional image of Community Integrated Care at all times

Your values:

In return, we offer you a great experience in a warm and vibrant environment togethter with the opportunity to develop your skills. You will also have access to a range of benefits to meet your individual needs including;

  • Contributory pension scheme
  • Retail discounts
  • Leisure savings
  • Holiday and travel discounts
  • Employee of the month scheme and other recognition schemes
 
Community Integrated Care is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
  

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.